HANDLING & SHIPPING POLICY
We offer FREE Worldwide Shipping on ALL orders over $100.
Local orders here is ISRAEL will be shipped FREE of charge.
Please note that our handling time varies between 5-7 business days. We make each & every single order as per request so therefore our products are not mass-produced via factory or machinery so therefore every single pair is hand crafted especially for you.
We send each buyer a Tracking Number which they can use to track their order & a toll-free number to contact in order to schedule a delivery date in advance. We provide tracking updates as an item travels to its destination. Get tracking updates, including the date and time of delivery or attempted delivery notifications.
We work with the following shipping services :
1. ECO Express Mail ( 7-10 business days )
2. First Class International Priority Mail ( 10 - 16 business days )
3. EMS Express Mail ( 3-5 business days )
We normally ship all our parcels via ECO Express Mail however please note that this specific service is only available to selected countries. If your country is not listed below & eligible for this specific service then your parcel will be shipped via First Class Registered Priority Mail.
ECO Express is only available to the following countries :
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Great Britain ( United Kingdom ), Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland & United States of America.
EMS Express is available to ALL countries - you can upgrade your shipment to EMS EXPRESS Shipping ( 3-5 business days ) for an extra $20.00 for the 1st pair & $12.00 for every other additional pair.
If you are in a rush to receive your order make sure to leave a comment or notify us so we can try to arrange the appropriate shipping service for you.
UNCLAIMED, UNKNOWN & REFUSED PARCELS
If parcels return after being shipped out to destination due to the fact that is has been 'UNCLAIMED', 'REFUSED' or the addressee is 'UNKNOWN' the buyer will be responsible to pay the shipping fee to re-send the related order.
RETURN & EXCHANGE POLICY
Our policy here @ SANDALI is to ensure that every customer is a happy customer so we will do everything in our power to resolve this matter in order to ensure that you will also be happy with your purchase.
We gladly accept returns, exchanges and cancellations.
We will accept cancellations if the request was made within 3 business days of placing the given order. If the order was already been processed & we already started making the order then a cancelation fee of 10% will be charged to process the cancellation.
Once you've received your sandals you have 5 business days to arrange an exchange or return ... if it exceeds this time frame then the situation will be dealt with accordingly based on the specific scenario.
In order to exchange or return your pair of sandals you will simply need to contact us prior to returning your parcel - we DO NOT except exchanges or returns if you simply return your parcel without contacting us.
We follow a strict 'Exchange or Return' procedure which need to be complied with & therefore you will need to arrange the exchange or return prior to returning your parcel.
Note that the buyer will be held accountable for all related shipping fees. The buyer will need to pay the shipping fees from their end to return the parcel back to us and will also have to pay the 'original' shipping fee for us to re-send the parcel back to them.
Note that the buyer will ONLY be refunded the 'order value' and not the shipping value so therefore the shipping fees will not be included - unless there was a flaw in the production then we will take accountability for all related shipping fees.
Please be aware that refunds will ONLY be processed once we received the returned order. Once we receive the returned order we will contact the buyer & process the refund accordingly.
All orders has to be returned in it's original packaging & original condition. If the sandals are not returned in its original condition (marks on soles) then the buyer will be held responsible for any loss in value & will NOT be refunded.
Please keep in mind that as SANDALI is an online store it is your responsibility as an online buyer to triple check all the details before you finalize your order. Our refunds policy is concrete, so please understand that the responsibility lies on you to make sure you have contacted us to answer all your questions in order to make sure the purchase is successful.