FAQ

Frequently Asked Questions

What is the handling / processing time ?


Please note that our handling time varies between 5-7 business days. We make each & every single order as per request so therefore our products are not mass-produced via factory or machinery so therefore every single pair is hand crafted especially for you.




How can I qualify for FREE shipping ?


We offer FREE Worldwide Priority Shipping on ALL orders over $100. All orders will be shiped either via ECO Express or First Class Registered Mail - depending on the shipping destination as ECO Expres is only available to specific countries.




Which shipping service do we use to send parcels ?


We work with the following shipping services :

1. ECO Express Mail ( 7-10 business days )
2. First Class International Priority Mail ( 10 - 16 business days ) 3. EMS Express Mail ( 3-5 business days ) We normally ship all our parcels via ECO Express Mail however please note that this specific service is only available to selected countries. If your country is not listed below & eligible for this specific service then your parcel will be shipped via First Class Registered Priority Mail. ECO Express is only available to the following countries :

Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Great Britain ( United Kingdom ), Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland & United States of America. EMS Express is available to ALL countries - you can upgrade your shipment to EMS EXPRESS Shipping ( 3-5 business days ) for an extra $20.00 for the 1st pair & $12.00 for every other additional pair. If you are in a rush to receive your order make sure to leave a comment or notify us so we can try to arrange the appropriate shipping service for you.




Which sizes are available ?


We make each & every single pair of sandals as per request - these sandals are not mass-produced via machinery so therefore every single pair is hand crafted especially for you. Please note that we can make any given size varying from an EURO # 36-46. We also offer custom sizes ( EURO # 47-50 ) for an additional fee.




Do we offer custom sizes ?


Yes - we also offer custom sizes ( EURO # 47-50 ) for an additional fee of $20.00. Simply contact us if you are interested in this option.




Do we accept cancelations ?


We will accept cancellations if the request was made within 2 business days of placing the given order. If the order was already been processed & we already started making the order then a cancelation fee of 10% will be charged to process the cancellation. Please refer to our Shop Policies for more related details.




What's our Return & Refund policy ?


We gladly accept returns, exchanges and cancellations. Once you've received your sandals you have 5 business days to arrange an exchange or return ... if it exceeds this time frame then the situation will be dealt with accordingly based on the specific scenario. In order to exchange or return your pair of sandals you will simply need to contact us prior to returning your parcel - we DO NOT except exchanges or returns if you simply return your parcel without contacting us. All orders has to be returned in it's original packaging & original condition. If the sandals are not returned in its original condition (worn / marks on soles) then the buyer will be held responsible for any loss in value & will NOT be entitled to an exchange. For more related information please refer to our Return & Refund Policy.




How can I confirm my size ?


We make a variety of size varying from an EURO # 35-46. Please refer to our size chart below which include specific measurements : EURO # 35 ( Female US # 4 - 4.5 // Male US # 2 - 2.5 ) - 22.9 cm // 9.0 " EURO # 36 ( Female US # 5 - 5.5 // Male US # 3 - 3.5 ) - 23.5 cm // 9.3 " EURO # 37 ( Female US # 6 - 6.5 // Male US # 4 - 4.5 ) - 24.1 cm // 9.5 " EURO # 38 ( Female US # 7 - 7.5 // Male US # 5 - 5.5 ) - 24.8 cm // 9.8 " EURO # 39 ( Female US # 8 - 8.5 // Male US # 6 - 6.5 ) - 25.4 cm // 10.0 " EURO # 40 ( Female US # 9 - 9.5 // Male US # 7 - 7.5 ) - 26 cm // 10.2 " EURO # 41 ( Female US # 10 - 10.5 // Male US # 8 - 8.5 ) - 26.7 cm // 10.5 " EURO # 42 ( Female US # 11 - 11.5 // Male US # 9 - 9.5 ) - 27.5 cm // 10.8 " EURO # 43 ( Female US # 12 - 12.5 // Male US # 10 - 10.5 ) - 28.3 cm //11.1 " EURO # 44 ( Female US # 13 - 13.5 // Male US # 11 - 11.5 ) - 28.9 cm // 11.4 " EURO # 45 ( Female US # 14 - 14.5 // Male US # 12 - 12.5 ) - 29.6 cm // 11.7 " EURO # 46 ( Female US # 15 - 15.5 // Male US # 13 - 13.5 ) - 30.4 cm // 12.0 "




Which colors are available ?


We can guarantee that you will LOVE these sandals as not only are they beautiful but they are also extremely comfortable. All the LEATHER sandals are available in the following colours : brown, black, caramel, blue, green, white, yellow, orange, red, pink or lilac. All the VEGAN sandals are available in the following colours : brown, black, caramel, pink, red, purple, green or yellow.





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